Maybe I got a bad one. My husband bought this for me as a gift, and I was genuinely delighted. Unfortunately, it's been mostly problems instead of a relaxing vessel for tea. What I thought would be an easy hand wash was nightmarishly difficult. The nut and bolt on the mesh strainer was so tight, I had to get a wrench in order to access and separate the parts for cleaning. This morning the handle came off the top while rinsing it. Less than a month of use, and I feel like I should have asked for one of those knock-off Teavana Teamakers. At least those were easy to clean and didn't break so quickly.
Edit: A representative has kindly reached out to me to offer a replacement. I was truly crestfallen when mine broke, so this goodwill is deeply appreciated. Unfortunately, with the understanding that the mesh strainer on Easy Brew is not meant to be taken apart for cleaning and disinfecting, I must decline. Tea leaves get trapped and a "simple rinse" is not sufficient to dislodge them with you average faucet's water pressure.
Still, this is a wonderful company, providing phenomenal, quality tea for consumers.
